On January 6, 2025, Nutri-Q's Stripe integration is being updated from Stripe Express to Stripe Connect Standard. Practitioners who have been using the Stripe integration to accept payment for appointments and packages, will need to re-link their account to Stripe at that time.
Read how to re-link your account here.
Accessing your Prior Transaction History
Once you re-link your Nutri-Q account with Stripe, you will have access to a more fully featured payment dashboard. However, because Stripe considers Stripe Express and Stripe Connect Standard to be two separate accounts, you will not be able to view your prior payment history from the new Stripe dashboard.
Your data is not lost. If you need to view or export your Nutri-Q transaction history from before January 6, 2025, you can still log into your Stripe Express account to do so. There are two ways to do this.
1. Use the Same Email Address When Linking to Stripe Standard
When you re-link your Nutri-Q account to Stripe Standard, we strongly recommend you use the same email address you were using before (for Stripe Express).
If you use the same email address as before, Stripe will recognize that you have two separate accounts, and provide a profile selector in the upper-left corner of your dashboard.
- In Nutri-Q go to My Account > 3rd Party Integrations.
- In the Stripe section click Open Stripe Portal.
- When you reach your Stripe Standard Dashboard, click your name in the upper-left corner of the window. A drop-down menu will open, showing your Stripe Standard account (indicated with a check mark), and a second account labeled Nutritional Therapy Association.
- Click the second option to open your Stripe Express account.
- Complete the login and one-time passkey request, and your Stripe Express account will open, displaying your previous transaction history.
2. Log into Stripe Express Directly
You can also use the following URL to log into Stripe Express directly.
Click this link to open the Stripe Express login page - https://connect.stripe.com/express_login.
You should see the following screen, where you can enter your email address and log into your account.