Nutri-Q is Upgrading to Stripe Connect Standard

  • Updated

On January 6, 2025, we upgraded the Nutri-Q payment processor from Stripe Express to Stripe Connect Standard.  This change allows us to provide a more informative payment dashboard for practitioners, and give you greater control over the way you accept payments from clients.

Benefits of Stripe Connect Standard

  • A more informative Stripe Dashboard for practitioners:
    • Every payment record includes the name of the purchasing client and their contact information.
    • Payment records will specify the name of the Appointment Type or Package that was purchased.
    • Access to reports and analytics from dashboard.
  • Payment receipts sent directly from Stripe.
  • Ability for practitioners to refund a purchase without contacting Nutri-Q support.

This upgrade launched on Monday January 6, 2025.

What You Need to Know

Following the update, the the previous Stripe Express integration with Nutri-Q no longer works.

This means any practitioners who already had their Nutri-Q account linked to Stripe will need to re-link their accounts.

  1. On January 6th, the update goes live.
  2. We will automatically unlink any practitioner accounts that are currently using the Stripe integration.  This is to avoid confusion when payments stop working.
  3. On your 3rd Party Integrations page, the previous link to your Stripe portal will be gone, and an option to re-link your Stripe account will appear.
  4. Click the gear icon in the bottom-left corner of the interface, and select My Account from the menu.
    my-account.PNG
  5. Navigate to the 3rd Party Integrations page and click Link your Stripe account. 
    link-stripe-account.png
  6. Follow the prompts to re-link your account.  There are step by step instructions showing how to link your account with Stripe on this page.